Effective Date: 29-Mar-2009

KimXT is committed to delivering reliable, secure, and continuously improving software solutions. The following policies establish the general principles governing the use, support, maintenance, security, subscriptions, and services associated with KimXT products and solutions.
These policies apply to KimXT software products and services, including but not limited to FluxERP, Fluxora, FluxOne, FluxCore, FluxPeople, FluxPay, FluxCRM, FluxAssets, FluxFlow, and FluxConnect, unless otherwise stated in a specific product agreement or contract.

1. Lifetime Software Guarantee

KimXT stands behind the quality and reliability of its software products with a Lifetime Software Guarantee.
As long as the applicable product remains supported by KimXT, customers are entitled to receive support for the software's core functionality and correction of verified software bugs that prevent the product from operating substantially as intended.

The Lifetime Software Guarantee covers

• Core software functionality described in the applicable product documentation.
• Correction of verified software bugs and defects.
• Reasonable technical assistance related to covered software issues.
• Software corrections and updates required to address verified defects.

The guarantee does not cover

• Issues caused by improper use or misuse of the software.
• Unauthorized modifications to the software.
• Customer-developed customizations.
• Third-party software, hardware, services, or integrations.
• Unsupported operating systems, environments, or configurations.
• Issues caused by incorrect implementation or configuration.
• Problems resulting from external systems or services outside KimXT's control.

KimXT will determine, based on reasonable technical assessment, whether a reported issue qualifies as a covered software defect and may provide a correction, update, workaround, or other appropriate solution. The Lifetime Software Guarantee does not constitute a guarantee that a specific feature, technology, third-party service, or product version will remain available indefinitely.

2. 90 Day Money Back Guarantee

KimXT provides a 90 Day Money Back Guarantee to give customers confidence when adopting our software products. If a customer experiences a significant product issue that prevents the software from functioning substantially as intended, the customer may request a refund within **90 days from the original purchase or subscription date**, subject to this policy. Refund eligibility requirements

To qualify for a refund

• The request must be submitted within the applicable 90-day period.
• The customer must provide reasonable evidence or documentation demonstrating the reported issue.
• KimXT must be given a reasonable opportunity to investigate the issue.
• KimXT must be given a reasonable opportunity to correct or resolve the issue where reasonably possible.
• The issue must be related to the functionality of the KimXT product.

Refunds will not normally apply to issues caused by

• Misuse or improper use.
• Unauthorized modifications.
• Unsupported environments.
• Third-party systems or integrations.
• Customer-specific customizations.
• Incorrect configuration or implementation.
• Failure to meet requirements that were not part of the agreed product specifications.

After reviewing the request and supporting evidence, KimXT will determine whether the request qualifies under this guarantee. Approved refunds will normally be processed through the original payment method, subject to applicable payment-provider processing times and the terms of the applicable customer agreement.

3. Customer Support Policy

KimXT is committed to providing professional technical support to customers using its products and services.

Support may include

• Technical assistance.
• Product usage guidance.
• Troubleshooting.
• Investigation of reported software defects.
• Assistance with supported configurations.
• Guidance regarding product functionality and documentation.

Support requests should be submitted through the official KimXT support channels. Response times may vary depending on the severity and complexity of the reported issue and the customer's applicable support plan or service agreement. Issues affecting system availability or critical business operations may receive higher priority than general questions or feature requests.

4. Product Updates & Maintenance Policy

KimXT continuously improves its products through software updates, enhancements, bug fixes, security improvements, and performance optimizations.

Updates may include

• Bug fixes.
• Security updates.
• Performance improvements.
• New features.
• Usability improvements.
• Compatibility improvements.
• Technical improvements.

KimXT may periodically perform planned maintenance to maintain and improve the reliabi